The 4F Change circular programme allows you to donate unused clothing for further use. Donated items are verified by a programme partner and, if they meet the quality criteria, are sent for further circulation, including reuse, refreshing or repair.
We accept new or used clothing that is suitable for reuse = clean, complete, undamaged, without holes, stains or excessive signs of wear.
We do not accept items that are damaged, very dirty, incomplete or unsuitable for reuse. Such items are not included in the weight of the parcel qualifying for a voucher.
The weight of the parcel is determined after it arrives at the programme partner’s sorting facility. Only clothing that meets the quality criteria is included in the weight. Packaging is not included in the weight.
The discount voucher is only granted if certain conditions are met – minimum weight and positive quality verification of the donated items. Simply sending a parcel does not automatically mean that a voucher will be awarded. A discount voucher is only awarded if the entire contents of the parcel meet the quality criteria specified in the terms and conditions. If the parcel contains items that do not meet these criteria, the parcel is not eligible for a voucher.
The voucher is awarded after the parcel has been verified. Information about the voucher will be sent by email.
If the items do not meet the quality or weight criteria, the voucher will not be granted. If you have any doubts, you can contact us by email at 4fchange@otcf.pl.
The voucher can be used in brick-and-mortar stores, the online store and the 4F app, in accordance with the rules set out in the discount voucher terms and conditions.
The aim of the programme is to give clothing a second life. Items that meet the quality criteria are sent for further use. Products that do not meet these criteria are disposed of in accordance with applicable regulations and the technological capabilities of the programme partner.
The programme is implemented within a specified number of shipments. Once the available limit has been used up, the possibility of sending parcels is temporarily suspended. Information about the availability of the programme is always visible on the website.
From 5 June 2023, the repair service will be available in every 4F store and will cover all types of 4F clothing.
Bring your damaged clothing to one of our stores and take it to the checkout. The sales assistant will assess whether the repair is possible and accept the order, informing you of the price and collection date.
Detailed TERMS AND CONDITIONS: Terms_and_Conditions_of_Tailoring_ Repairs – 4F Change.
The price list is available at: Repair instead of throwing away! – 4F Change.